Frequently Asked Questions
Everything you need to know about your VetMedi shopping experience
What are your shipping times and costs within the UK?
We offer standard delivery within 3-5 working days for £3.99, and express next-day delivery for £5.95. Orders over £50 qualify for free standard shipping.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Do you provide a size guide for your clothing?
Yes, every product page features a detailed size chart with measurements in both centimeters and inches to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Are your materials sustainably sourced?
VetMedi is committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections, and we ensure all our manufacturing partners adhere to fair labor standards.